Refund policy
Parts & Accessories We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@thefactorystore.ca.
Please note that returns will need to be sent to the following address:
6A Douglas Rd
Trenton,
ON K8V 5P8
You can always contact us for any return question at info@thefactorystore.ca.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like Engine parts, Electrical components, Performance parts
Special order items, Clearance or closeout items, Custom Seat Covers.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Online & Instore Products
All products are held for 10 business days once available for pick up - after that and attempts to contact/arrangements made product will be put back into inventory and any refund applied where possible.
Products purchased or deposit made online, a sales associate will be in contact to schedule pick up and remainder of balance.
Accepted payments: Cash, Bank Draft, Debit, Financing - Only a maximum $500 on Credit Card as per company policy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thefacotrystore.ca.
